Learn about JBW’s flat-rate U.S. shipping and estimated delivery times. Orders usually take 1–2 business days to process before shipping.

Domestic Shipping Timelines (United States):Orders are generally shipped within 1-2 business days of confirmation. Orders placed Monday&#x2013;Friday before 11 AM CT are processed the same day, while orders placed after 11 AM CST, on weekends, or holidays are processed the next business day. Shipping carriers do not pick up or deliver on weekends or federal holidays.&#xA0;<table border="1" style="text-decoration: none; width: 104%; margin-right: calc(-4%);"><tbody><tr><td style="width: 11.6212%;">Destination</td><td style="width: 72.7403%;"><div style="text-align: center;">Service</div></td><td style="width: 15.3515%;">Estimated Cost</td></tr><tr><td style="width: 11.6212%;"><div style="text-align: center;">US</div></td><td style="width: 72.7403%;"><div style="text-align: center;">Standard (3-5 Business Days)&#xA0;Same day shipping if placed before 11am CT**&#xA0;</div></td><td style="width: 15.3515%;">$10.50</td></tr><tr><td style="width: 11.6212%;"><div style="text-align: center;">US</div></td><td style="width: 72.7403%;"><div style="text-align: center;">Express (2 business days)&#xA0;Same day shipping if placed before 11am CT </div></td><td style="width: 15.3515%;"><div style="text-align: center;">$18 </div></td></tr><tr><td style="width: 11.6212%;"><div style="text-align: center;">US</div></td><td style="width: 72.7403%;"><div style="text-align: center;">Overnight (1 Business day)&#xA0;Same day shipping cut off 12:00pm CT</div></td><td style="width: 15.3515%;"><div style="text-align: center;">$45</div></td></tr></tbody></table>**&#xA0;These timelines do not include order processing, which typically takes 1&#x2013;2 business days. JBW does not ship on weekends or national holidays. Two-Day and Next-Day Shipping timelines also do not take weekends or national holidays into account.2-Day and Overnight Shipping Explained: &#xA0;Our 2-Day option refers to two business days in transit once your order has shipped. It does not mean two days from the time your order is placed. Here&#x2019;s how it works:<ul><li data-start="737" data-end="833" style="font-size: 16px;">Orders placed Monday&#x2013;Friday before 11 AM CST process the same day and ship that afternoon.</li><li data-start="836" data-end="933" style="font-size: 16px;">Orders placed after 11 AM CST, or on weekends or holidays, ship the following business day.</li><li data-start="936" data-end="1014" style="font-size: 16px;">Shipping carriers do not pick up or deliver on weekends or federal holidays.</li></ul>Example: An order placed Friday evening with 2-Day Shipping will ship Monday and arrive by Wednesday. For time-sensitive occasions, we recommend placing your order earlier in the week.Once your order has been dispatched and is on its way, you will receive an email notification with your tracking information.

Domestic Shipping Costs & Timeframes

Find out how international shipping works and what costs apply. Delivery times vary depending on your location and chosen shipping method.

Do you ship internationally?Yes. JBW ships worldwide, with the exception of select restricted countries (including Cuba, Russia, Nigeria, North Korea, and South Sudan).What are your international shipping costs?<table border="1" style="text-decoration: none; width: 100%;" id="isPasted"><tbody><tr><td><div style="text-align: center;">Destination</div></td><td><div style="text-align: center;">Service</div></td><td><div style="text-align: center;">Estimated Cost</div></td></tr><tr><td><div style="text-align: center;">US</div></td><td style="vertical-align: middle;"><div style="text-align: center;" id="isPasted">International Priority: 5-7 days</div></td><td><div style="text-align: center;" id="isPasted">&#xA0;Carrier rate + duties and taxes **</div></td></tr></tbody></table>** Most international duties/taxes are collected at checkout.Please note that prices at checkout will include your country&#x2019;s import duties and taxes for most destinations. These charges are your responsibility and will be collected prior to completing your purchase. If you refuse an international package upon arrival, $100 USD will be deducted from your refund. The refund will be issued after the product is returned to JBW headquarters, which can take 4&#x2013;6 weeks.Where do orders ship from? JBW&#x2019;s headquarters are based in Dallas, Texas, and all products are shipped from there.What are import duties and taxes? Import duties and taxes will be calculated and included in your order total for most countries. These charges are determined by the duty and tax laws of the destination country or region. They are your responsibility and will be collected prior to completing your purchase. If you refuse a package upon arrival, $100 USD will be deducted from your refund. A refund will be issued after the product has been returned to JBW headquarters, which can take 4&#x2013;6 weeks.Duties and taxes will not be applied at checkout for the following countries: Andorra, Albania, American Samoa, Angola, Antigua, Armenia, Azerbaijan, Belarus, Benin, Bonaire, British Virgin Islands, Bulgaria, Burkina Faso, Chad, Cook Islands, Djibouti, East Timor (Timor-Leste), Faroe Islands, Fiji, Eritrea, French Guiana, French Polynesia, Gambia, Georgia, Gibraltar, Greece, Greenland, Guernsey C.I., Guinea, Iceland, Jersey C.I., Kazakhstan, Kyrgyzstan, Laos, Lesotho, Liberia, North Macedonia, Mali, Marshall Islands, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, New Caledonia, Palau, Papua New Guinea, Portugal, R&#xE9;union, Russia, Saba, Samoa, San Marino, Serbia, Sint Eustatius, Slovenia, Tonga, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Wallis.My packaging is stuck in customs... what do I do?If your package is stuck in customs, please contact your local customs office to resolve the issue. If the customs office requires additional information regarding your order, please <a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a>&#xA0;for assistance.

International Shipping

Track your JBW order with the FedEx tracking number provided after shipping. This lets you know when to expect your package.

How to track your order:You will receive an email with FedEx tracking information once your package has been dispatched for delivery. Orders take&#xA0;1&#x2013;2 business days&#xA0;to process before leaving the distribution center. Orders placed over the weekend or on a national holiday will be processed within the following two business days, and tracking information will be sent shortly after.<div style=" text-decoration: none;"> </div>Why you might not have received a confirmation email:If you haven&apos;t received a confirmation email within 24 hours of placing your order, please check your spam folder. To prevent JBW emails from being filtered out, add <a data-start="818" data-end="833" rel="noopener">support@jbw.com</a> to your address book or safe sender list. If you still haven&#x2019;t received a confirmation email, please <a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a> with your first and last name, order number, and shipping address.

Order Tracking

Orders are processed quickly and cannot be changed once placed. If needed, you can return items following the return policy.

Can I cancel or make changes to my order?JBW processes orders quickly, which means we&#x2019;re unable to cancel or make changes to an order once it has been placed. This includes:<ul><li data-start="409" data-end="446" style="font-size: 16px;">Billing or shipping address updates</li><li data-start="449" data-end="479" style="font-size: 16px;">Addition or removal of items</li><li data-start="482" data-end="513" style="font-size: 16px;">Changes in item color or size</li><li data-start="516" data-end="556" style="font-size: 16px;">Addition or removal of a discount code</li><li data-start="559" data-end="588" style="font-size: 16px;">Order cancellation requests</li><li data-start="591" data-end="616" style="font-size: 16px;">Shipping method changes</li></ul>If you are no longer interested in your purchase, you may return the order upon arrival. A $10.00 USD charge will be deducted from your refund if you refuse the package.To see if you&#x2019;re still within the timeframe to make changes to your order, please&#xA0;<a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us.&#xA0;</a>

Order Cancelations

If your order hasn’t arrived or shows as delivered but you don’t have it, check with neighbors or your local carrier first. Contact JBW customer service for further assistance if it’s still missing.

My package says &#x201C;Delivered,&#x201D; but I don&#x2019;t have it.If your tracking information shows that your package was delivered but you can&#x2019;t locate it within&#xA0;48 hours of the expected delivery, please:<ul><li data-start="382" data-end="411" style="font-size: 16px;">Verify the shipping address</li><li data-start="414" data-end="455" style="font-size: 16px;">Look for a notice of attempted delivery</li><li data-start="458" data-end="511" style="font-size: 16px;">Check around the delivery location for your package</li><li data-start="514" data-end="557" style="font-size: 16px;">See if someone else accepted the delivery</li><li data-start="560" data-end="680" style="font-size: 16px;">Check your mailbox or any location where you typically receive mail, as some packages travel through multiple carriers</li><li data-start="683" data-end="776" style="font-size: 16px;">Wait 48 hours &#x2014; in rare cases, packages may show as delivered up to 48 hours before arrival</li></ul>JBW is not responsible for missing packages. However, if you believe your package has been stolen or misplaced, you may file a claim directly with&#xA0;<a href="https://www.fedex.com/en-us/customer-support.html" target="_blank" rel="noopener noreferrer">FedEx</a>&#xA0;or&#xA0;<a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a>&#xA0;for assistance.&#xA0;

My Order Has Not Arrived

We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

Everything you need to know about placing and receiving your JBW order. This includes processing times, shipping options, and what to do if your package is delayed or missing

Orders and Delivery

Domestic Shipping Costs & Timeframes

International Shipping

Order Tracking

Order Cancelations

My Order Has Not Arrived