My Order Has Not ArrivedUpdated 19 days ago

My package says “Delivered,” but I don’t have it.

If your tracking information shows that your package was delivered but you can’t locate it within 48 hours of the expected delivery, please:

• Verify the shipping address
• Look for a notice of attempted delivery
• Check around the delivery location for your package
• See if someone else accepted the delivery
• Check your mailbox or any location where you typically receive mail, as some packages travel through multiple carriers
• Wait 48 hours — in rare cases, packages may show as delivered up to 48 hours before arrival

JBW is not responsible for missing packages. However, if you believe your package has been stolen or misplaced, you may file a claim directly with FedEx or contact us for assistance.