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Domestic Shipping Costs & Timeframes

International Shipping Costs & Timeframes

Order Tracking

Order Cancelations

My Order Has Not Arrived

Orders and Delivery

Return policy

Exchange policy

Gift Returns

Returns & Exchanges

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

Retailers and Promotions

Shopping

Why are extra links needed, why are they not included?

What is the cost for an extra link and where can I purchase it ?

How can I have my watch sized?

How do I set the time on my watch?

What is included in my Platinum Warranty and why is it necessary to purchase?

Why are Reserve pieces Final sale?

Are your watches Unisex?

Which styles have lab-grown diamonds?

What kind of crystals do we use?

Reserve Timepieces

Everything you need to know about placing and receiving your JBW order. This includes processing times, shipping options, and what to do if your package is delayed or missing

Everything you need to know about returning or exchanging your JBW purchase. Learn the eligibility criteria, timelines, and how to initiate a return.

Learn about JBW’s warranty coverage and repair services. Find out what’s included and how to submit a repair request.

Get the information you need to properly care for your JBW watch. This includes manuals, maintenance tips, and instructions for adjusting your watch.

Discover JBW’s collections and find the perfect watch for your style. This section offers guidance on browsing, selecting, and purchasing your timepiece.

Explore JBW’s exclusive RESERVE collection of limited-edition watches. Learn about their unique features and availability