We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

Domestic Shipping Costs & Timeframes

International Shipping

Order Tracking

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My Order Has Not Arrived

Orders and Delivery

Return policy

Gift Returns

Returns and Exchanges

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

Retailers and Promotions

Shopping

​Reserve Timepieces

Reserve Timepieces

Everything you need to know about placing and receiving your JBW order. This includes processing times, shipping options, and what to do if your package is delayed or missing

Everything you need to know about returning or exchanging your JBW purchase. Learn the eligibility criteria, timelines, and how to initiate a return.

Learn about JBW’s warranty coverage and repair services. Find out what’s included and how to submit a repair request.

Get the information you need to properly care for your JBW watch. This includes manuals, maintenance tips, and instructions for adjusting your watch.

Discover JBW’s collections and find the perfect watch for your style. This section offers guidance on browsing, selecting, and purchasing your timepiece.

Explore JBW’s exclusive RESERVE collection of limited-edition watches. Learn about their unique features and availability