International ShippingUpdated 12 hours ago
Do you ship internationally?
Yes. JBW ships worldwide, with the exception of select restricted countries (including Cuba, Russia, Nigeria, North Korea, and South Sudan).
What are your international shipping costs?
Destination | Service | Estimated Cost |
US | International Priority: 5-7 days | Carrier rate + duties and taxes ** |
** Most international duties/taxes are collected at checkout.
Please note that prices at checkout will include your country’s import duties and taxes for most destinations. These charges are your responsibility and will be collected prior to completing your purchase. If you refuse an international package upon arrival, $100 USD will be deducted from your refund. The refund will be issued after the product is returned to JBW headquarters, which can take 4–6 weeks.
Where do orders ship from?
JBW’s headquarters are based in Dallas, Texas, and all products are shipped from there.
What are import duties and taxes?
Import duties and taxes will be calculated and included in your order total for most countries. These charges are determined by the duty and tax laws of the destination country or region. They are your responsibility and will be collected prior to completing your purchase. If you refuse a package upon arrival, $100 USD will be deducted from your refund. A refund will be issued after the product has been returned to JBW headquarters, which can take 4–6 weeks.
Duties and taxes will not be applied at checkout for the following countries:
Andorra, Albania, American Samoa, Angola, Antigua, Armenia, Azerbaijan, Belarus, Benin, Bonaire, British Virgin Islands, Bulgaria, Burkina Faso, Chad, Cook Islands, Djibouti, East Timor (Timor-Leste), Faroe Islands, Fiji, Eritrea, French Guiana, French Polynesia, Gambia, Georgia, Gibraltar, Greece, Greenland, Guernsey C.I., Guinea, Iceland, Jersey C.I., Kazakhstan, Kyrgyzstan, Laos, Lesotho, Liberia, North Macedonia, Mali, Marshall Islands, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, New Caledonia, Palau, Papua New Guinea, Portugal, Réunion, Russia, Saba, Samoa, San Marino, Serbia, Sint Eustatius, Slovenia, Tonga, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Wallis.
My packaging is stuck in customs... what do I do?
If your package is stuck in customs, please contact your local customs office to resolve the issue. If the customs office requires additional information regarding your order, please contact us for assistance.