We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

How to track your order:You will receive an email with FedEx tracking information once your package has been dispatched for delivery. Orders take&#xA0;1&#x2013;2 business days&#xA0;to process before leaving the distribution center. Orders placed over the weekend or on a national holiday will be processed within the following two business days, and tracking information will be sent shortly after.<div style=" text-decoration: none;"> </div>Why you might not have received a confirmation email:If you haven&apos;t received a confirmation email within 24 hours of placing your order, please check your spam folder. To prevent JBW emails from being filtered out, add <a data-start="818" data-end="833" rel="noopener">support@jbw.com</a> to your address book or safe sender list. If you still haven&#x2019;t received a confirmation email, please <a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us</a> with your first and last name, order number, and shipping address.

Track your JBW order with the FedEx tracking number provided after shipping. This lets you know when to expect your package.

Order TrackingUpdated 18 days ago