We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

Can I cancel or make changes to my order?JBW processes orders quickly, which means we&#x2019;re unable to cancel or make changes to an order once it has been placed. This includes:<ul><li data-start="409" data-end="446" style="font-size: 16px;">Billing or shipping address updates</li><li data-start="449" data-end="479" style="font-size: 16px;">Addition or removal of items</li><li data-start="482" data-end="513" style="font-size: 16px;">Changes in item color or size</li><li data-start="516" data-end="556" style="font-size: 16px;">Addition or removal of a discount code</li><li data-start="559" data-end="588" style="font-size: 16px;">Order cancellation requests</li><li data-start="591" data-end="616" style="font-size: 16px;">Shipping method changes</li></ul>If you are no longer interested in your purchase, you may return the order upon arrival. A $10.00 USD charge will be deducted from your refund if you refuse the package.To see if you&#x2019;re still within the timeframe to make changes to your order, please&#xA0;<a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us.&#xA0;</a>

Orders are processed quickly and cannot be changed once placed. If needed, you can return items following the return policy.

Order Cancelations

Orders and Delivery

Domestic Shipping Costs & Timeframes

International Shipping

Order Tracking

My Order Has Not Arrived

Return policy

Gift Returns

Returns and Exchanges

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

Retailers and Promotions

Shopping

​Reserve Timepieces

Reserve Timepieces

Order CancelationsUpdated 21 days ago