Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

Can I cancel or make any order changes? JBW processes orders quickly, which means they are unable to cancel or make any changes to an order once it has been placed. This includes:<ul style=" text-decoration: none;"><li>Billing or shipping address updates</li><li>Addition or removal of items</li><li>Changes in color/size of items</li><li>Addition or removal of a discount code</li><li>Order cancellation requests</li><li>Shipping method changes</li></ul>If you are no longer interested in your purchase, you may return the order upon arrival. A $10.00 USD charge will be deducted from your refund if you refuse the package.To see if you&apos;re within the timeframe to make any changes to your order please contact us at support@jbw.com

Orders are processed quickly and cannot be changed once placed. If needed, you can return items following the return policy.

Order Cancelations

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JBW Warranties

JBW Platinum Warranty

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Water Resistance

Second Chance Timepieces

About your timepiece

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Why are extra links needed, why are they not included?

What is the cost for an extra link and where can I purchase it ?

How can I have my watch sized?

How do I set the time on my watch?

What is included in my Platinum Warranty and why is it necessary to purchase?

Why are Reserve pieces Final sale?

Are your watches Unisex?

Which styles have lab-grown diamonds?

What kind of crystals do we use?

Reserve Timepieces

Order CancelationsUpdated 9 hours ago