This article will go over JBW’s standard warranty coverage. Learn what’s included and how to activate your warranty for your timepiece.

<h2 dir="ltr" id="isPasted">JBW Warranties </h2>JBW offers two types of warranties: the International Manufacturer Warranty and the Platinum Warranty.International Manufacturer Warranty:<ul style=" text-decoration: none;"><li>Covers manufacturer defects for two years from the purchase date.</li><li>Excludes shipping charges for repairs.</li><li>Does not cover damage from normal wear and tear, aging (minor scratches, plating loss), loss, theft, fire, natural disaster, wear outside stated water resistance, or damage from improper use or accidents.</li><li>Requires timepiece registration and proof of purchase to redeem benefits.</li></ul>Platinum Warranty:<ul style=" text-decoration: none;"><li>An upgrade option available only for purchases on JBW.com.</li><li>Extends the standard warranty by two additional years (total of 4 years).</li><li>Includes all manufacturer defect coverage of the International Warranty.</li><li>Adds unlimited battery replacements, one free tune-up/cleaning, one-time free leather strap replacement (if applicable), two free additional links for bracelet bands (if applicable), and warranty-related shipping costs (for US customers only).</li><li>Does not cover damage from normal wear and tear, aging (minor scratches, plating loss), loss, theft, fire, natural disaster, wear outside stated water resistance, or damage from improper use or accidents.</li><li>Requires timepiece registration and proof of purchase to redeem benefits.</li><li>Is refundable within the 15-day refund policy, but not once redeemed.</li></ul>General Warranty Information:<ul style=" text-decoration: none;"><li>Warranty service performed by anyone other than JBW will void the warranty.</li><li>Warranties are for timepieces only; accessories are not included.</li><li>To register your timepiece for warranty benefits, visit: <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/url?source=gmail&amp;sa=D&amp;sa=E&amp;q=https://www.jbw.com/pages/warranty-registration" style="text-decoration: underline;">https://www.jbw.com/pages/warranty-registration</a></li><li>To check the validity of your warranty, keep all original order numbers and contact support@jbw.com.</li><li>Proof of purchase is required to redeem warranty benefits.</li></ul>The following are not covered by the International or Platinum Warranties:<ul style=" text-decoration: none;"><li>Defects and damages due to normal wear and tear and aging (minor scratches on the case and/or crystal, loss of plating due to wear).</li><li>Defects and damages due to loss, theft, fire, or natural disaster.</li><li>Wear outside of stated water resistance.</li><li>Damage caused by improper use or accidents.</li><li>Warranty service performed by anyone other than JBW.</li><li>Accessories are not included under warranty.</li></ul>

JBW Warranties

This article will go over the benefits of JBW’s Platinum Warranty. Discover the additional services and extended coverage available with this premium option.

<h1 dir="ltr" id="isPasted">What is the Platinum Warranty?</h1>The Platinum Warranty is an upgrade option exclusively for purchases made on JBW.com. It extends the standard two-year International Manufacturer Warranty by an additional two years, for a total of four years of coverage.In addition to covering all manufacturer defects like the standard warranty, the Platinum Warranty also includes:<ul style=" text-decoration: none;"><li>Unlimited battery replacements</li><li>One free tune-up/cleaning</li><li>One-time free leather strap replacement (if applicable to the product)</li><li>Two free additional links for bracelet bands (if applicable to the product)</li><li>Coverage of warranty-related shipping costs (for US customers only)</li></ul>Important Notes:<ul style=" text-decoration: none;"><li>It does not cover defects and damages due to normal wear and tear and aging (minor scratches on the case and/or crystal, loss of plating due to wear).</li><li>It does not cover defects and damages due to loss, theft, fire, natural disaster, wear outside of stated water resistance, or damage caused by improper use or accidents.</li><li>Warranty service performed by anyone other than JBW will void the warranty.</li><li>The warranty is for timepieces only; accessories are not included.</li><li>To redeem benefits, the timepiece must be registered and proof of purchase is required.</li><li>The Platinum Warranty is refundable within the 15-day refund policy, but not once it has been redeemed.</li></ul> <div dir="ltr" align="left"><table style="margin-right: calc(0%); width: 100%;"><tbody><tr><td style="width: 40.0319%;">&#xA0;</td><td style="width: 39.3034%;">Platinum</td><td style="width: 20.5895%;">Standard</td></tr><tr><td style="width: 40.0319%;">Manufacturing defects covered</td><td style="width: 39.3034%;">&#x2713;</td><td style="width: 20.5895%;">&#x2713;</td></tr><tr><td style="width: 40.0319%;">Full repairs for warranty-covered issues</td><td style="width: 39.3034%;">&#x2713;</td><td style="width: 20.5895%;">&#x2713;</td></tr><tr><td style="width: 40.0319%;">Additional 2 years warranty</td><td style="width: 39.3034%;">&#x2713;</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td style="width: 40.0319%;">Unlimited battery replacements</td><td style="width: 39.3034%;">&#x2713;</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td style="width: 40.0319%;">1 free tune up / cleaning</td><td style="width: 39.3034%;">&#x2713;</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td style="width: 40.0319%;">Leather Strap*</td><td style="width: 39.3034%;">One time free strap replacement</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td style="width: 40.0319%;">Bracelet Band*</td><td style="width: 39.3034%;">Two Free additional links for sizing</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td style="width: 40.0319%;">Warranty-related Shipping*</td><td style="width: 39.3034%;">We cover all shipping costs</td><td style="width: 20.5895%;">&#xA0;</td></tr><tr><td colspan="3">*If applicable to your product*US customers only</td></tr></tbody></table></div>

JBW Platinum Warranty

This article will go over how to submit your JBW watch for repair. Understand the steps involved and what to expect during the repair process.

JBW RepairsHow do I get my watch repaired? To get your JBW timepiece repaired, complete the repair form available&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://jbw.gorgias.help/en-US/contact" style=" text-decoration: underline;">here</a>. The repair process can take up to two weeks, and you will receive a repair quote and invoice (if applicable) after your timepiece has been examined.Possible charges for non-warranty related repairs include:<ul style=" text-decoration: none;"><li>Men&apos;s leather band: $30</li><li>Women&apos;s leather band: $25</li><li>Men&apos;s metal band: $45-$900</li><li>Women&apos;s metal band: $40-$900</li><li>Rubber band: $35</li><li>Crystal: $20</li><li>Buckle: $10</li><li>Crown: $8</li><li>Case: $50-$775</li><li>Dial: $30-$100</li><li>Movement: $30-$150</li><li>Metal band link: $4-$15</li><li>Watch pusher: $8</li></ul>

Repair Process

Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

Learn about JBW’s warranty coverage and repair services. Find out what’s included and how to submit a repair request.

Warranty and Repairs

JBW Warranties

JBW Platinum Warranty

Repair Process