This article will go over JBW’s return policy. Learn how to return unworn watches, timelines, and any applicable fees.

Domestic Return Policy (US Customers):<ul style=" text-decoration: none;"><li>JBW accepts returns of watches in new condition (unworn with all original links) for up to 15 days from the original purchase date.</li><li>There is a $10.00 return restock fee.</li><li>Original shipping costs are non-refundable.</li><li>Refunds are credited to the original form of payment.</li><li>Allow 7-14 business days for return processing after the package arrives at the warehouse.</li><li>To start a return, click <a target="_blank" rel="noopener noreferrer" href="http://jbw.com/returns" style="text-decoration: underline;">here</a>.</li></ul>International Return Policy:<ul style=" text-decoration: none;"><li>JBW accepts returns of watches in new condition (not worn or links removed) for up to 15 days from the original purchase date.</li><li>A return shipping label is provided for convenience.</li><li>A return fee is charged to cover return shipping, duties, and processing fees (fees vary by country).</li><li>Refunds are credited to the original form of payment and exclude original shipping charges.</li><li>Allow 7-14 business days for return processing after the package arrives at the warehouse, with additional time for international orders.</li></ul>General Return Information:<ul style=" text-decoration: none;"><li>Once a watch is altered or is not in new condition (e.g., sized), it cannot be returned. JBW accepts unworn, like-new merchandise within 15 days of the original purchase date.</li><li>If you refuse a package, a $10.00 USD charge will be deducted from your refund.</li><li>If an international package is refused upon arrival, $100 US will be deducted from your refund. The refund will be issued after the product is returned to JBW headquarters, which can take up to 4-6 weeks.</li><li>Refund processing can take 7-14 business days after the return package is received at the warehouse (allow additional time for international orders).</li><li>Keep your return tracking number for your records.</li><li>If a return does not meet the requirements, the watch will be shipped back without a refund.</li><li>Partial refunds may occur if a partial credit was applied towards expedited or international shipping costs (which are non-refundable) or if only a portion of the order was returned.</li><li>If you believe there is a mistake with your refund amount, contact support@jbw.com.</li></ul>

Return policy

This article will go over JBW’s exchange policy. Find out why direct exchanges aren’t offered and how to place a new order instead.

Exchange Policy:<ul style=" text-decoration: none;"><li>JBW is currently unable to process exchanges.</li><li>To exchange a product, return the original item(s) for a full refund and place a new order.</li><li>To begin a return for this purpose, click&#xA0;<a target="_blank" rel="noopener noreferrer" href="http://jbw.com/returns" style="text-decoration: underline;">here</a>.</li></ul>

Exchange policy

This article will go over how to return gifts purchased from JBW. Learn the eligibility requirements and how refunds are processed.

Gift Returns:<ul style=" text-decoration: none;"><li>A refund can only be granted to the original purchaser.</li><li>Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price (less original shipping charges).</li><li>Refunds will always be made in the form of the original payment.</li></ul>

Gift Returns

Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

Everything you need to know about returning or exchanging your JBW purchase. Learn the eligibility criteria, timelines, and how to initiate a return.

Returns & Exchanges

Domestic Shipping Costs & Timeframes

International Shipping Costs & Timeframes

Order Tracking

Order Cancelations

My Order Has Not Arrived

Orders and Delivery

JBW Warranties