This article will go over JBW’s return policy. Learn how to return unworn watches, timelines, and any applicable fees.

Domestic Return Policy (US Customers):<ul style=" text-decoration: none;"><li style="font-size: 16px;">JBW accepts returns of watches in new condition (unworn with all original links) for up to 15 days from the original purchase date.</li><li style="font-size: 16px;">There is a $10.00 return restock fee.</li><li style="font-size: 16px;">Original shipping costs are non-refundable.</li><li style="font-size: 16px;">Refunds are credited to the original form of payment.</li><li style="font-size: 16px;">Allow 7-14 business days for return processing after the package arrives at the warehouse.</li><li style="font-size: 16px;">To start a return, click <a target="_blank" rel="noopener noreferrer" href="http://jbw.com/returns" style="text-decoration: underline;">here</a>.</li></ul>International Return Policy:<ul style=" text-decoration: none;"><li style="font-size: 16px;">JBW accepts returns of watches in new condition (not worn or links removed) for up to 15 days from the original purchase date.</li><li style="font-size: 16px;">A return shipping label is provided for convenience.</li><li style="font-size: 16px;">A return fee is charged to cover return shipping, duties, and processing fees (fees vary by country).</li><li style="font-size: 16px;">Refunds are credited to the original form of payment and exclude original shipping charges.</li><li style="font-size: 16px;">Allow 7-14 business days for return processing after the package arrives at the warehouse, with additional time for international orders.</li></ul>General Return Information:<ul style=" text-decoration: none;"><li style="font-size: 16px;">Once a watch is altered or is not in new condition (e.g., sized), it cannot be returned. JBW accepts unworn, like-new merchandise within 15 days of the original purchase date.</li><li style="font-size: 16px;">If you refuse a package, a $10.00 USD charge will be deducted from your refund.</li><li style="font-size: 16px;">If an international package is refused upon arrival, $100 US will be deducted from your refund. The refund will be issued after the product is returned to JBW headquarters, which can take up to 4-6 weeks.</li></ul>Refund processing&#xA0;<ul><li style="font-size: 16px;">Return Refunds can take 7-14 business days after the return package is received at the warehouse (allow additional time for international orders).</li><li style="font-size: 16px;">Keep your return tracking number for your records.</li><li style="font-size: 16px;">If a return does not meet the requirements, the watch will be shipped back without a refund.</li><li style="font-size: 16px;">Partial refunds may occur if a partial credit was applied towards expedited or international shipping costs (which are non-refundable) or if only a portion of the order was returned.</li><li style="font-size: 16px;">If you believe there is a mistake with your refund amount, <a href="https://jbw.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">contact us.</a></li></ul>Exchange Policy:<ul style=" text-decoration: none;"><li style="line-height: 1; font-size: 16px;">JBW is currently unable to process exchanges.</li><li style="font-size: 16px;">To exchange a product, return the original item(s) for a full refund and place a new order.</li><li style="font-size: 16px;">To begin a return for this purpose, click <a target="_blank" rel="noopener noreferrer" href="http://jbw.com/returns" style="text-decoration: underline;">here</a>.</li></ul>

Return policy

This article will go over how to return gifts purchased from JBW. Learn the eligibility requirements and how refunds are processed.

Gift Returns:<ul style=" text-decoration: none;"><li style="line-height: 1; font-size: 16px;">A refund can only be granted to the original purchaser.</li><li style="font-size: 16px;">Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price (less original shipping charges).</li><li style="font-size: 16px;">Refunds will always be made in the form of the original payment.</li></ul>

Gift Returns

We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

Everything you need to know about returning or exchanging your JBW purchase. Learn the eligibility criteria, timelines, and how to initiate a return.

Returns and Exchanges

Return policy

Gift Returns