Returns & Exchanges

Refund timelines & policies

What is JBW's domestic return policy?

JBW is committed to ensuring you are happy with your timepiece. We accept returns of watches in new condition (unworn with all original links) for up to 15 days from the original purchase date. There is a $10.00 return restock fee for US customers, o

What is JBW's International Return Policy?

JBW returns are easy and hassle-free. We provide a return shipping label for your convenience. We will accept returns of watches in new condition (not worn or links removed) for up to 15 days from the original purchase date. We charge a return fee th

What is the exchange policy?

At this time we are unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.If you would like to proceed with this option, to begin your return please click here

What is the refund timeline?

Once we receive your return package, it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.We ask that you please keep your return tracking number for

Have you received my return?

Once your package has been received at our warehouse, it is first evaluated before we can issue any refunds. This process usually takes 7-14 business days, but we guarantee we work as quickly as possible. If your return does not meet our return requi

I returned my watch, why have I not received a refund?

If your return tracking shows that the package has been received by JBW, it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.

I returned my watch, but why did I not receive a full refund credit?

If you have returned your watch but did not receive a full refund credit it could be for the following reasons:-A partial credit was applied towards expedited or international shipping, shipping costs are nonrefundable. -If you only returned a portio

My watch is a gift I don’t have original purchase information, how can I return it?

Proof of purchase, such as a copy of the original sales receipt or packing slip invoice is required for reimbursement of the full purchase price (less original shipping charges).In all cases, refunds will be made in the form of the original payment.

I sized my watch can I still return it?

Once a watch is altered or is not in new condition, it can not be considered returnable. JBW accepts unworn, like-new merchandise within 15 days of the original purchase date.