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Returns & Exchanges

Everything you need to know about returning or exchanging your JBW purchase. Learn the eligibility criteria, timelines, and how to initiate a return.

Return policy

This article will go over JBW’s return policy. Learn how to return unworn watches, timelines, and any applicable fees.

Exchange policy

This article will go over JBW’s exchange policy. Find out why direct exchanges aren’t offered and how to place a new order instead.

Gift Returns

This article will go over how to return gifts purchased from JBW. Learn the eligibility requirements and how refunds are processed.