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<p><strong style=" text-decoration: none;" id="isPasted">Gift Returns:</strong></p><ul style=" text-decoration: none;"><li>A refund can only be granted to the original purchaser.</li><li>Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price (less original shipping charges).</li><li>Refunds will always be made in the form of the original payment.</li></ul>

This article will go over how to return gifts purchased from JBW. Learn the eligibility requirements and how refunds are processed.

Gift Returns

Returns & Exchanges

Domestic Shipping Costs & Timeframes

International Shipping Costs & Timeframes

Order Tracking

Order Cancelations

My Order Has Not Arrived

Orders and Delivery

Return policy

Exchange policy

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

Retailers and Promotions

Shopping

Why are extra links needed, why are they not included?

What is the cost for an extra link and where can I purchase it ?

How can I have my watch sized?

How do I set the time on my watch?

What is included in my Platinum Warranty and why is it necessary to purchase?

Why are Reserve pieces Final sale?

Are your watches Unisex?

Which styles have lab-grown diamonds?

What kind of crystals do we use?

Reserve Timepieces

Gift ReturnsUpdated 9 hours ago