We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

<p style="line-height: 1;"><strong style=" text-decoration: none;" id="isPasted">Returning a gift:</strong></p><ul style=" text-decoration: none;"><li style="line-height: 1; font-size: 16px;">A refund can only be granted to the original purchaser.</li><li style="font-size: 16px;">Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price (less original shipping charges).</li><li style="font-size: 16px;">Refunds will always be made in the form of the original payment.</li></ul>

This article will go over how to return gifts purchased from JBW. Learn the eligibility requirements and how refunds are processed.

Gift Returns

Returns and Exchanges

Domestic Shipping Costs & Timeframes

International Shipping

Order Tracking

Order Cancelations

My Order Has Not Arrived

Orders and Delivery

Return policy

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

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​Reserve Timepieces

Reserve Timepieces

Gift ReturnsUpdated 13 days ago