Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p><span id="isPasted" style="color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">There are many reasons why a timepiece may start to lose time, but the best way to diagnose the problem is for you to send the timepiece in for servicing. All JBW timepieces have an International two-year warranty, so please allow us the opportunity to repair your timepiece under the terms of the warranty.</span></p>

There are many reasons why a timepiece may start to lose time, but the best way to diagnose the problem is for you to send the timepiece in for servicing. All JBW timepieces have an International two-year warranty, so please allow us the opportunity

Why is my timepiece running slow?

Servicing Timepiece

When will my order ship?

What is the shipping timeline?

How do I track my order?

Why haven't I received a confirmation email?

How does overnight shipping work?

Can I change my order?

My package says delivered but it is missing, what do I do?

When will I receive my order?

What are the domestic & international shipping costs?

Where do we ship our timepieces from?

What are Import Duties and Taxes?

Do you ship to my country?

My package is stuck in customs... what do I do?

U.S. & International Shipping

Are the diamonds real?

What are the materials used for the timepieces?

What type of movements are used?

What are the bands made of?

Diamonds & Materials

What is the International Warranty?

What is the Platinum Warranty?

Where can I register my timepiece?

Can I refund my Platinum Warranty?

How can I check if my warranty is still valid?

Do I need my proof of purchase to redeem warranty benefits?

International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

What is the exchange policy?

What is the refund timeline?

Have you received my return?

I returned my watch, why have I not received a refund?

I returned my watch, but why did I not receive a full refund credit?

My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

Returns & Exchanges

How do I get my timepiece repaired?

What are the possible repair charges?

How can I request replacement parts?

I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

How do I change my battery?

How do I clean my leather band?

Is my timepiece waterproof?

JBW how to tutorials.

What is the Second Chance sale?

Who are JBW's authorized retailers?

Why are some prices different on your website and other retail websites, such as Amazon?

Why is my timepiece running slow?Updated a year ago