Care, repair, replacements & more
If you purchased your timepiece directly from our website or from an authorized retailer, you can send all JBW timepieces to our repair site for care. To begin your repair please complete this form: Repair form. Repair ProcessA timepiece repair can t
Non-warranty-related repairs may have an associated fee. Here is a list of possible charges. *Please note shipping fees may apply*Pricing may vary depending on model
If you would like to purchase replacement parts for your timepiece, please complete this replacement part form. A customer service representative will check the availability of the parts requested.Replacement part costs are below:. *shipping fees wil
All of our timepiece manuals can be found on our website using the below link.You can locate your model number on the back of your timepiece.
If you've just received your timepiece and it isn't working, make sure that the crown stopper has been removed. Most timepieces have a clear, plastic stopper around the crown of the timepiece. Once the stopper is removed, set the time and push the cr
If you are in the United States and have purchased a Platinum Warranty you are eligible for a free battery and you can take your timepiece to a local jeweler to have the battery replaced.We also have batteries for purchase, please here to request a b
There are many reasons why a timepiece may start to lose time, but the best way to diagnose the problem is for you to send the timepiece in for servicing. All JBW timepieces have an International two-year warranty, so please allow us the opportunity
You may clean your leather band with the use of a damp cloth and a mild leather cleaner. Please do not use water to clean your band as this can cause damage to the leather.
The water-resistance of a JBW timepiece ranges from 3-10ATM (30-100 meters), this can be found on your JBW case back or online under the SPECS of each model.We recommend taking off your watch before engaging in activities that may involve prolonged e
Here are some helpful youtube videos! How to adjust the deployment buckle How to use the JBW timepiece sizing toolHow to change your timepiece band