Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p><span id="isPasted" style="font-size:12pt;font-family:&apos;Helvetica Neue&apos;,sans-serif;color:#1d1c1d;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For information on which styles feature lab-grown diamonds, please refer to the descriptions or consult with our JBW support team as this detail may vary across our models.</span></p>

For information on which styles feature lab-grown diamonds, please refer to the descriptions or consult with our JBW support team as this detail may vary across our models.

Which styles have lab-grown diamonds?

Reserve Timepieces

When will my order ship?

What is the shipping timeline?

How do I track my order?

Why haven't I received a confirmation email?

How does overnight shipping work?

Can I change my order?

My package says delivered but it is missing, what do I do?

When will I receive my order?

What are the domestic & international shipping costs?

Where do we ship our timepieces from?

What are Import Duties and Taxes?

Do you ship to my country?

My package is stuck in customs... what do I do?

U.S. & International Shipping

Are the diamonds real?

What are the materials used for the timepieces?

What type of movements are used?

What are the bands made of?

Diamonds & Materials

What is the International Warranty?

What is the Platinum Warranty?

Where can I register my timepiece?

Can I refund my Platinum Warranty?

How can I check if my warranty is still valid?

Do I need my proof of purchase to redeem warranty benefits?

International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

What is the exchange policy?

What is the refund timeline?

Have you received my return?

I returned my watch, why have I not received a refund?

I returned my watch, but why did I not receive a full refund credit?

My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

Returns & Exchanges

How do I get my timepiece repaired?

What are the possible repair charges?

How can I request replacement parts?

I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

How do I change my battery?

Why is my timepiece running slow?

How do I clean my leather band?

Is my timepiece waterproof?

JBW how to tutorials.

Servicing Timepiece

Who are JBW's authorized retailers?

Why are some prices different on your website and other retail websites, such as Amazon?

What is the Second Chance sale?

What is Klarna?

What are Promo Codes?

What are the acceptable payment methods?

Privacy Policy

Term of use

View Other Topics

Why are extra links needed, why are they not included?

What is the cost for an extra link and where can I purchase it ?

How can I have my watch sized?

How do I set the time on my watch?

What is included in my Platinum Warranty and why is it necessary to purchase?

Why are Reserve pieces Final sale?

Are your watches Unisex?

What kind of crystals do we use?

Which styles have lab-grown diamonds?Updated a year ago