Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p id="isPasted" style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The water-resistance of a JBW timepiece ranges from&#xA0;3-10ATM (30-100 meters), this can be found on your JBW case back or online under the SPECS of each model. We recommend taking off your watch before engaging in activities that may involve prolonged exposure to water.<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Kindly note that water damaged is not covered under warranty.

The water-resistance of a JBW timepiece ranges from 3-10ATM (30-100 meters), this can be found on your JBW case back or online under the SPECS of each model.We recommend taking off your watch before engaging in activities that may involve prolonged e

Is my timepiece waterproof?

Servicing Timepiece

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Is my timepiece waterproof?Updated 2 years ago