Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p id="isPasted" style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders process within the following 1-2 business days, including overnight shipping orders. Please note, JBW does not ship on weekends or national holidays.<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Two-Day and Next Day Shipping timelines do not include weekends or national holidays.&#xA0;<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Once your order is dispatched and is on its way to you, you will receive an email notification containing your tracking information.<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<table style="box-sizing: border-box; border-collapse: collapse; width: 600px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 2px; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; height: 177px;" width="609"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; background: rgb(0, 0, 0); color: rgb(255, 255, 255); width: 191px;">Destination</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; background: rgb(0, 0, 0); color: rgb(255, 255, 255); width: 191.5px;">Service</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; background: rgb(0, 0, 0); color: rgb(255, 255, 255); width: 192.5px;">Delivery Timeline</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191px;">United States</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191.5px;">Ground&#xA0;</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 192.5px;">3-5 Business Days</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191px;">United States</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191.5px;">Second Day</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 192.5px;">2 Business Days</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191px;">United States</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191.5px;">Express</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 192.5px;">Overnight, most locations</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191px;">International</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 191.5px;">Priority</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 192.5px;">5-7 Business Days</td></tr></tbody></table>

Orders process within the following 1-2 business days, including overnight shipping orders. Please note, JBW does not ship on weekends or national holidays. Two-Day and Next Day Shipping timelines do not include weekends or national holidays. Once yo

How does overnight shipping work?

When will I receive my order?

When will my order ship?

What is the shipping timeline?

How do I track my order?

Why haven't I received a confirmation email?

Can I change my order?

My package says delivered but it is missing, what do I do?

What are the domestic & international shipping costs?

Where do we ship our timepieces from?

What are Import Duties and Taxes?

Do you ship to my country?

My package is stuck in customs... what do I do?

U.S. & International Shipping

Are the diamonds real?

What are the materials used for the timepieces?

What type of movements are used?

What are the bands made of?

Diamonds & Materials

What is the International Warranty?

What is the Platinum Warranty?

Where can I register my timepiece?

Can I refund my Platinum Warranty?

How can I check if my warranty is still valid?

Do I need my proof of purchase to redeem warranty benefits?

International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

What is the exchange policy?

What is the refund timeline?

Have you received my return?

I returned my watch, why have I not received a refund?

I returned my watch, but why did I not receive a full refund credit?

My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

Returns & Exchanges

How do I get my timepiece repaired?

What are the possible repair charges?

How can I request replacement parts?

I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

How do I change my battery?

Why is my timepiece running slow?

How do I clean my leather band?

Is my timepiece waterproof?

JBW how to tutorials.

Servicing Timepiece

Who are JBW's authorized retailers?

Why are some prices different on your website and other retail websites, such as Amazon?

Destination	Service	Delivery Timeline
United States	Ground	3-5 Business Days
United States	Second Day	2 Business Days
United States	Express	Overnight, most locations
International	Priority	5-7 Business Days

How does overnight shipping work?Updated 2 years ago