Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p><br style="box-sizing: border-box; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted"><span style="color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once we receive your return package, it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.</span><br style="box-sizing: border-box; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ask that you please keep your return tracking number for your records.&#xA0;</span> </p>

Once we receive your return package, it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.We ask that you please keep your return tracking number for

What is the refund timeline?

Returns & Exchanges

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My package says delivered but it is missing, what do I do?

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U.S. & International Shipping

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Diamonds & Materials

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International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

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I sized my watch can I still return it?

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What are the possible repair charges?

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I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

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JBW how to tutorials.

Servicing Timepiece

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Why are some prices different on your website and other retail websites, such as Amazon?

What is the refund timeline?Updated a year ago