Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p id="isPasted" style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At this time we are unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order. If you would like to proceed with this option, to begin your return please click<a href="https://jbw.happyreturns.com/" style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px;">&#xA0;here</a>

At this time we are unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.If you would like to proceed with this option, to begin your return please click here

What is the exchange policy?

Returns & Exchanges

When will my order ship?

What is the shipping timeline?

How do I track my order?

Why haven't I received a confirmation email?

How does overnight shipping work?

Can I change my order?

My package says delivered but it is missing, what do I do?

When will I receive my order?

What are the domestic & international shipping costs?

Where do we ship our timepieces from?

What are Import Duties and Taxes?

Do you ship to my country?

My package is stuck in customs... what do I do?

U.S. & International Shipping

Are the diamonds real?

What are the materials used for the timepieces?

What type of movements are used?

What are the bands made of?

Diamonds & Materials

What is the International Warranty?

What is the Platinum Warranty?

Where can I register my timepiece?

Can I refund my Platinum Warranty?

How can I check if my warranty is still valid?

Do I need my proof of purchase to redeem warranty benefits?

International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

What is the refund timeline?

Have you received my return?

I returned my watch, why have I not received a refund?

I returned my watch, but why did I not receive a full refund credit?

My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

How do I get my timepiece repaired?

What are the possible repair charges?

How can I request replacement parts?

I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

How do I change my battery?

Why is my timepiece running slow?

How do I clean my leather band?

Is my timepiece waterproof?

JBW how to tutorials.

Servicing Timepiece

What is the Second Chance sale?

Who are JBW's authorized retailers?

Why are some prices different on your website and other retail websites, such as Amazon?

What is the exchange policy?Updated a year ago