Submit a request using our contact form. Rest assured we typically respond within 1-2 business days. Please include a detailed message.

<p id="isPasted" style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">JBW is committed to ensuring you are happy with your timepiece.&#xA0;<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept returns of watches in new condition (unworn with all original links) for up to 15 days from the original purchase date. There is a $10.00 return restock fee for US customers, original shipping costs are non-refundable. Refunds are credited to the original form of payment and exclude original shipping charges. Please allow 7-14 business days for return processing after the return package has arrived at our warehouse.<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To begin your return please click<a href="https://jbw.happyreturns.com/" style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px;">&#xA0;here</a>

JBW is committed to ensuring you are happy with your timepiece. We accept returns of watches in new condition (unworn with all original links) for up to 15 days from the original purchase date. There is a $10.00 return restock fee for US customers, o

What is JBW's domestic return policy?

Returns & Exchanges

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U.S. & International Shipping

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Diamonds & Materials

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International & Platinum Warranty

What is JBW's International Return Policy?

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Have you received my return?

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My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

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I just received my timepiece but it is not working.. why?

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JBW how to tutorials.

Servicing Timepiece

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Why are some prices different on your website and other retail websites, such as Amazon?

What is JBW's domestic return policy?Updated 10 months ago