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<p id="isPasted" style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Import Duties and Taxes prices will be calculated and included in your order total (for most countries). These charges are determined by the duties and tax laws of the country or region your order is being shipped to. These charges are your responsibility and will be collected prior to completing your purchase. <p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: If you refuse this package upon arrival, $100 US will be deducted from your refund. A refund will be issued after the product has been returned to the JBW headquarters, which can take up to 4-6 weeks.&#xA0;<p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Duties and taxes will not be applied at check out for the following countries:<table style="box-sizing: border-box; border-collapse: collapse; width: 600px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 2px; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; height: 433px;" width="464"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Andorra</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Albania</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">American Samoa</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Angola</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Antigua</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Armenia</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Azerbaijan</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Belarus</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Benin</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Bonaire</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">British Virgin Islands</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Bulgaria</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Burkina Faso</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Chad</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Cook Islands</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Djibouti</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">East Timor (Timor-Leste)</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Faeroe Islands</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Fiji</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Eritrea</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">French Guyana</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">French Polynesia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Gambia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Georgia, Republic of</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Gibraltar</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Greece</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Greenland</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Guernsey C.I.</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Guinea</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Iceland</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Jersey C.I.</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Kazahkstan</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Kyrgyzstan</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Laos</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Lesotho</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Liberia</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Macedonia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Mali</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Marshall Islands</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Micronesia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Moldova</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Mongolia</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Montenegro</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Montserrat</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">New Caledonia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Palestine Pilau</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Papua New Guinea</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Portugal</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Reunion</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Russia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Saba</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Samoa</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">San Marino</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Serbia</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Sint Eustatius</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Slovenia</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 77.8594px;">Tonga</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 74.1562px;">Uruguay</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 76.875px;">Uzbekistan</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 62.4688px;">Vanuatu</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 83.4062px;">Vatican City State</td><td style="box-sizing: border-box; border: 1px solid rgb(0, 0, 0); padding: 10px; text-align: center; width: 80.6875px;">Wallis</td></tr></tbody></table><p style="box-sizing: border-box; letter-spacing: 1px; color: rgb(35, 31, 32); font-family: Akkurat; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

Import Duties and Taxes prices will be calculated and included in your order total (for most countries). These charges are determined by the duties and tax laws of the country or region your order is being shipped to. These charges are your responsib

What are Import Duties and Taxes?

U.S. & International Shipping

When will my order ship?

What is the shipping timeline?

How do I track my order?

Why haven't I received a confirmation email?

How does overnight shipping work?

Can I change my order?

My package says delivered but it is missing, what do I do?

When will I receive my order?

What are the domestic & international shipping costs?

Where do we ship our timepieces from?

Do you ship to my country?

My package is stuck in customs... what do I do?

Are the diamonds real?

What are the materials used for the timepieces?

What type of movements are used?

What are the bands made of?

Diamonds & Materials

What is the International Warranty?

What is the Platinum Warranty?

Where can I register my timepiece?

Can I refund my Platinum Warranty?

How can I check if my warranty is still valid?

Do I need my proof of purchase to redeem warranty benefits?

International & Platinum Warranty

What is JBW's domestic return policy?

What is JBW's International Return Policy?

What is the exchange policy?

What is the refund timeline?

Have you received my return?

I returned my watch, why have I not received a refund?

I returned my watch, but why did I not receive a full refund credit?

My watch is a gift I don’t have original purchase information, how can I return it?

I sized my watch can I still return it?

Returns & Exchanges

How do I get my timepiece repaired?

What are the possible repair charges?

How can I request replacement parts?

I don't know how to use my timepiece where can I find a manual / instructions / tutorials & battery type?

I just received my timepiece but it is not working.. why?

How do I change my battery?

Why is my timepiece running slow?

How do I clean my leather band?

Is my timepiece waterproof?

JBW how to tutorials.

Servicing Timepiece

What is the Second Chance sale?

Who are JBW's authorized retailers?

Why are some prices different on your website and other retail websites, such as Amazon?

Andorra	Albania	American Samoa	Angola	Antigua	Armenia
Azerbaijan	Belarus	Benin	Bonaire	British Virgin Islands	Bulgaria
Burkina Faso	Chad	Cook Islands	Djibouti	East Timor (Timor-Leste)	Faeroe Islands
Fiji	Eritrea	French Guyana	French Polynesia	Gambia	Georgia, Republic of
Gibraltar	Greece	Greenland	Guernsey C.I.	Guinea	Iceland
Jersey C.I.	Kazahkstan	Kyrgyzstan	Laos	Lesotho	Liberia
Macedonia	Mali	Marshall Islands	Micronesia	Moldova	Mongolia
Montenegro	Montserrat	New Caledonia	Palestine Pilau	Papua New Guinea	Portugal
Reunion	Russia	Saba	Samoa	San Marino	Serbia
Sint Eustatius	Slovenia	Tonga	Uruguay	Uzbekistan	Vanuatu
Vatican City State	Wallis

What are Import Duties and Taxes?Updated a year ago