JBW logo
JBW logo

All articles

Returns & ExchangesUpdated 7 hours ago

What is your return policy?

  • U.S. Orders: Eligible within 15 days of purchase for unworn watches (all links intact). $10 restocking fee applies; shipping is non-refundable.

  • International Orders: Eligible within 15 days of purchase for unworn watches. A return fee covering shipping, duties, and processing applies (varies by country).

Refunds are issued within 7–14 business days once your return is received.

Do you offer exchanges?
We do not offer direct exchanges. To ensure you receive the exact piece you want, please return your item for a refund and place a new order.

Refund timeline & status:
Refunds typically process within 7–14 business days after your return arrives. Partial refunds may reflect deductions for shipping or restocking. Please keep your return tracking number for reference.

Can I return a gifted watch?
Refunds may only be issued to the original purchaser with proof of purchase (receipt or invoice).

Can I return a worn or sized watch?
No. To maintain our quality standards, all returned watches must be unworn and unaltered.

Was this article helpful?
Yes
No