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<p><strong style=" text-decoration: none;" id="isPasted">Exchange Policy:</strong></p><ul style=" text-decoration: none;"><li>JBW is currently unable to process exchanges.</li><li>To exchange a product, return the original item(s) for a full refund and place a new order.</li><li>To begin a return for this purpose, click&#xA0;<a target="_blank" rel="noopener noreferrer" href="http://jbw.com/returns" style="text-decoration: underline;">here</a>.</li></ul>

This article will go over JBW’s exchange policy. Find out why direct exchanges aren’t offered and how to place a new order instead.

Exchange policy

Returns & Exchanges

Domestic Shipping Costs & Timeframes

International Shipping Costs & Timeframes

Order Tracking

Order Cancelations

My Order Has Not Arrived

Orders and Delivery

Return policy

Gift Returns

JBW Warranties

JBW Platinum Warranty

Repair Process

Warranty and Repairs

Product Information

Water Resistance

Second Chance Timepieces

About your timepiece

Retailers and Promotions

Shopping

Why are extra links needed, why are they not included?

What is the cost for an extra link and where can I purchase it ?

How can I have my watch sized?

How do I set the time on my watch?

What is included in my Platinum Warranty and why is it necessary to purchase?

Why are Reserve pieces Final sale?

Are your watches Unisex?

Which styles have lab-grown diamonds?

What kind of crystals do we use?

Reserve Timepieces

Exchange policyUpdated 9 hours ago